Terms of Service

Last updated: 24 May 2026

These terms are a starting template and have not been reviewed by a lawyer. Before you take real payments or onboard real users, get them reviewed by an Australian lawyer familiar with marketplace and consumer law. Some of the protections below may not be enforceable as drafted, particularly against consumers under the Australian Consumer Law.

1. Who we are and what this is

Tunebooker is a service operated by Listiqa Pty Ltd (ACN 697 273 911, ABN 38 697 273 911), trading as Tunebooker ("Tunebooker", "we", "us", "our"). We provide an online platform that connects performers ("Artists") with people who want to book them ("Bookers", including venues, organisations, and personal hosts). By creating an account, browsing, uploading content, or completing a booking, you agree to be bound by these Terms. If you do not agree, do not use the service.

2. We are a venue, not a performer

Tunebooker is a technology platform only. We are not a party to any booking, agreement, performance, payment arrangement, or dispute between an Artist and a Booker. We do not employ, supervise, control, or endorse Artists or Bookers. We do not promise that any Artist will accept a booking, perform as expected, or that any Booker will pay, attend, or behave appropriately. Any agreement formed between an Artist and a Booker is solely between them.

3. Eligibility and your account

• You must be at least 18 years old and able to enter a binding contract.
• You must provide accurate, current information and keep it up to date.
• You are responsible for everything that happens under your account.
• You must keep your password secure and notify us immediately of any unauthorised use.
• You must not create multiple accounts, impersonate anyone, or evade a suspension.

4. Your content — your responsibility

You keep ownership of audio, images, video, text, and other content you upload ("Your Content"). By uploading Your Content you grant Tunebooker a worldwide, royalty-free, non-exclusive, sublicensable licence to host, store, reproduce, modify (e.g. resize for thumbnails), transmit, publicly display, and promote it for the purpose of operating and marketing the service. This licence continues for content you have already shared even after you delete your account, to the extent needed to operate backups, comply with law, and respect copies shared with other users.

You represent and warrant that:

• You own Your Content, or have all necessary rights, licences, consents, and releases to upload it (including from any third-party performers, songwriters, label, or rights holder shown or heard in it).
• Your Content does not infringe anyone's intellectual property, privacy, publicity, or other rights.
• Your Content complies with these Terms and applicable law.

5. Acceptable use

You must not, and must not allow anyone else to:

• Upload, post, or transmit sexual or pornographic content, content sexualising minors, graphic violence or gore, hate speech, harassment, threats, or content that promotes terrorism, self-harm, or illegal activity.
• Impersonate any person or misrepresent your affiliation.
• Use the service to send spam, scams, phishing, malware, or to facilitate fraud.
• Circumvent the platform to take bookings or payments off-platform that were arranged through Tunebooker (we reserve the right to charge our fee in that case).
• Reverse engineer, decompile, scrape (beyond reasonable browsing), or interfere with the service or its security features.
• Discriminate against any user on the basis of protected characteristics.

Uploaded images and video are screened by an automated moderation service before going live. We may remove content, suspend or terminate accounts, withhold payouts, and report matters to authorities at our discretion if these Terms are breached or if we reasonably suspect a breach.

6. Bookings, payments, fees

When payments are enabled, payments are processed by third-party providers (such as Stripe), and their terms apply. Tunebooker may charge a service fee, disclosed before you complete a booking. Tunebooker does not hold funds as a fiduciary. Refund, cancellation, chargeback, and dispute rules will be published at the point of booking and form part of these Terms by reference.

7. Risks you accept

You acknowledge and accept that, because Tunebooker is only an intermediary:

• An Artist may not perform, may cancel, may arrive late, may not meet your expectations, or may behave inappropriately.
• A Booker may cancel, may not pay, may misrepresent the event, may not provide promised equipment, or may behave inappropriately.
• Events held in person carry physical, financial, reputational, and legal risks that are entirely between the Artist, Booker, venue owner, attendees, and any other parties involved.
• Other users may upload content that turns out to infringe third-party rights or that you find offensive despite our moderation.
• You are responsible for your own insurance, contracts, permits, and tax obligations.

You release Tunebooker, its officers, employees, contractors, and agents from any and all claims, demands, damages (actual and consequential), losses, costs, and expenses of every kind arising out of or in any way connected with any dispute or interaction between you and another user.

8. Reports and moderation

Anyone signed in can report content they believe breaches these Terms. We review reports at our discretion and there is no guarantee any particular action will be taken. False or malicious reports may themselves be a breach of these Terms.

9. Disclaimer of warranties

To the maximum extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, accuracy, reliability, availability, freedom from viruses, or non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure. Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law that cannot be excluded, restricted, or modified by agreement. Where our liability for breach of such a non-excludable guarantee cannot be excluded but may be limited, our liability is limited (at our option) to supplying the service again or paying the cost of having the service supplied again.

10. Limitation of liability

To the maximum extent permitted by law, in no event will Tunebooker (or its officers, employees, contractors, or agents) be liable to you for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of revenue, loss of profit, loss of goodwill, loss of data, loss of opportunity, business interruption, or substitute goods or services, even if advised of the possibility. To the maximum extent permitted by law, our total aggregate liability to you for any and all claims arising out of or relating to the service or these Terms is limited to the greater of (a) the total fees paid by you to Tunebooker in the six (6) months immediately before the event giving rise to the claim, or (b) AUD $100.

11. Indemnification

You agree to defend, indemnify, and hold harmless Tunebooker and its officers, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, judgments, fines, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with:

• Your use of the service;
• Your Content, including any claim that Your Content infringes or violates a third party's rights;
• Your breach of these Terms or any applicable law;
• Any booking, performance, event, or dispute you are involved in with another user;
• Any tax obligation arising from your activities on the platform.

12. Intellectual property

Other than Your Content, the service (including its software, branding, design, and copy) is owned by Tunebooker or its licensors and is protected by intellectual property laws. These Terms do not grant you any right in our intellectual property other than a limited, revocable licence to use the service as intended.

13. Suspension and termination

You can close your account at any time. We may suspend, restrict, or terminate any account, at our sole discretion, with or without notice, for any breach of these Terms, any conduct we reasonably consider harmful to other users or the service, or any legal or operational reason. On termination, sections that by their nature should survive (including Sections 4 last sentence, 7, 9, 10, 11, 12, 16, 17) survive.

14. No agency

Nothing in these Terms creates any agency, partnership, joint venture, employment, or franchise relationship between you and Tunebooker.

15. Force majeure

Tunebooker is not liable for any failure or delay caused by events outside our reasonable control, including natural disasters, pandemics, war, civil disturbance, government action, network or infrastructure failures, or actions of third-party providers.

16. Governing law and disputes

These Terms are governed by the laws of Victoria, Australia. Any dispute will be heard exclusively in the courts of Victoria, except where another forum is required by non-excludable law. Before commencing proceedings, the parties agree to attempt in good faith to resolve the dispute by direct discussion for at least 30 days.

17. Severability and waiver

If any provision of these Terms is found unenforceable, the remainder continues in full force. A failure or delay by us to enforce any provision is not a waiver of it.

18. Changes

We may update these Terms. Material changes will be notified in the app or by email. Your continued use after changes take effect means you accept the updated Terms.

19. Contact

Questions about these Terms can be sent to hello@tunebooker.com.